Shipping policy

AETHERIUM Shipping Policy

Last updated: August 22, 2026

AETHERIUM ships orders from Alberta, Canada. We currently offer shipping within Canada through the shipping options available at checkout.

1. Order Processing

Orders are typically processed within 2–5 business days after payment has been successfully received.

Orders are not normally processed, packed, or shipped on weekends or Canadian statutory holidays.

During product launches, sales, holidays, or periods of unusually high order volume, processing may take longer than usual. If there is a significant delay, we will make reasonable efforts to communicate the delay.

2. Shipping Rates

Available shipping options and applicable shipping charges are displayed during checkout based on the order and delivery destination.

Where shipping charges are mandatory, they will be disclosed before you complete your purchase.

AETHERIUM does not add undisclosed mandatory shipping or handling fees after checkout.

3. Estimated Delivery Times

Delivery times depend on the destination, shipping method selected, and the carrier handling the package.

Any delivery timeframe displayed at checkout or communicated by AETHERIUM is an estimated delivery timeframe, unless expressly stated otherwise.

Once an order has been shipped, delivery may be affected by circumstances outside AETHERIUM's reasonable control, including carrier delays, weather, transportation disruptions, holidays, or other unforeseen circumstances.

4. Tracking

Where tracking is available, tracking information will be provided to the customer after the order has been shipped.

Tracking information may take some time to become active after the carrier receives the package.

AETHERIUM is not responsible for delays caused by a shipping carrier after the package has been handed over to the carrier.

5. Shipping Address

Customers are responsible for providing a complete and accurate shipping address during checkout.

If an order is returned to AETHERIUM because an incorrect or incomplete address was provided, the customer may be responsible for additional shipping costs required to resend the order, where permitted by law.

Please contact us as soon as possible if you notice an error in your shipping address after placing an order. We will make reasonable efforts to correct the address before the order is shipped, but changes cannot be guaranteed once an order has entered processing or been shipped.

6. Lost, Delayed, or Damaged Packages

If your package appears to be delayed, lost, or damaged during transit, please contact AETHERIUM with your order number and relevant tracking information.

We will make reasonable efforts to assist with the shipping carrier and determine the appropriate next steps.

If a package is confirmed as lost or arrives damaged, AETHERIUM may work with the carrier to resolve the issue and, where appropriate, provide a replacement or refund.

Nothing in this policy limits any rights or remedies available to you under applicable law.

7. Incorrect or Missing Items

If you receive an incorrect item or an item is missing from your order, contact AETHERIUM as soon as possible.

Please provide your order number and, where appropriate, photographs of the package and items received.

We will review the issue and provide an appropriate resolution.

8. Delivery Attempts and Unclaimed Packages

Customers are responsible for receiving their orders and following any delivery instructions provided by the shipping carrier.

If a package is returned to AETHERIUM because it was refused, unclaimed, or could not be delivered due to information provided by the customer, additional shipping charges may apply if the customer requests that the order be shipped again, where permitted by law.

9. International Shipping

AETHERIUM currently offers shipping only to destinations shown as available at checkout.

If international shipping is made available in the future, customers may be responsible for applicable customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

Such charges are generally outside AETHERIUM's control and may be collected by the applicable customs authority or carrier.

10. Shipping Restrictions

Certain products, destinations, or orders may be subject to shipping restrictions.

If AETHERIUM is unable to ship an order to the selected destination, we will notify the customer and provide an appropriate resolution, including a refund where applicable.

11. Changes to Shipping Policy

AETHERIUM may update this Shipping Policy from time to time to reflect changes to our shipping services, carriers, destinations, or business practices.

The updated version will be posted on this page with a revised "Last updated" date.