FREQUENTLY ASKED QUESTIONS

ORDERS

How do I place an order?
Select the piece you want, choose your size, and add it to your cart. Proceed to checkout to complete your order.

Can I cancel or change my order?
Cancellation requests must be sent within 1 hour of purchase and before the order has been processed or shipped. After that, changes or cancellations are not guaranteed.

SHIPPING

Where do you ship?
AETHERIUM currently ships within Canada. Shipping availability may vary by collection or release.

How long does processing take?
Orders are typically processed within 2–5 business days after payment. Delivery time begins after the carrier receives the package and depends on the shipping method and destination.

How can I track my order?
Once your order ships, you'll receive a confirmation email with tracking information when available.

PRODUCTS & SIZING

How do AETHERIUM pieces fit?
Each product may have a different intended fit. Check the size information provided on the individual product page before ordering.

Will sold-out pieces be restocked?
Some releases are limited and may not return. One-of-one pieces will not be reproduced.

RETURNS & SUPPORT

How long do I have to request a return?
Eligible return requests must be made within 30 days of receiving the order. Items must meet the conditions in our Refund Policy.

How can I contact AETHERIUM?
For questions about orders, products, collaborations, or anything else, contact us through our Contact page or email hello@wearaetherium.com.

To those who came from nothing.